Western Inn | Hotel in Council Bluffs, Iowa

“Always love this place when in the area just to unwind and get away. It's perfect.”

“Love this place to just get away for a day or 2 and love the fact it's kinda tucked away from the mainstreets and have big rooms. Plenty of space for activities ;). And they dont question you or anything. Just respect the place and they respect you. I'll be staying there again soon. And Romantix is close by.”

“Just an inexpensive stay with enough amenities to make sure that you're taken care of. The staff is helpful I'm there if you need them.”

“It was a very hot day. When I arrived in my room I discovered that the air conditioning was not working. I phoned the front desk. I was told to unplug the A/C and plug it back in and it would take several minutes. I did this and it still did not work. I went down to the front desk and was escorted to a second room. The A/C was not working in this second room either. By now I was starting to sweat and I pointed out that it was cooler in the hallway than in the room with the broken air conditioner on full blast. Finally the worker walked me back downstairs to the front desk, pulled out another room key for a THIRD room and said to me, "this room has a new air conditioner." This third room did have a working air conditioner so no problems with that. However there was no shower curtain in the bathroom, and no phone cord for the phone (rendering it useless if I needed to call the front desk. The gentleman who finally issued me a room with air conditioning was extremely difficult to understand as he had a very thick accent and mumbled most of the time. The refusal to issue me a room with air conditioning until I was sweating and insisted was classless and unprofessional. It was nearly 100° outside and each of the first 2 rooms were 86°. My guest had to wait in the car with the car running and air conditioning on while we waited 45 minutes for the room to cool down. Needless to say I was extremely unimpressed with my experience.”

“Everything was great for the price of a budget friendly hotel. Only downfall, a/c didn't work in the room. And it was hot and humid in there. Other than that.... Definitely recommend.”

“A/C unit wasn't cooling. Worn furniture, carpet, and bathroom but bed was comfortable.”

“What a dump!”

“We reserved 2 rooms, first room tv did not work, bathroom was a mess. 2nd room no a.c. was told there was nothing wrong with it, just turn it off and back on. Extremely hot and uncomfortable in room. We were told we could leave our door open to try and get some cool air from the hallway (lol).After some prodding received a small fan, did not do too much except move hot air around the room. Roches in the bathroom. No working smoke detector in room, was laying on the desk. No pool like advertised. Staff was never at the front desk. Breakfast signage said starts at 5:30am to 9am, but it was really from when staff decided they were going to put it out. I guess a reasonable price for the time period we were there. Dont expect too much from this hotel. State Attorney General should really look into state of hotel. I am sure there are many safety and health code violations.”

“I would not stay here again. Positives? It was a roof over our heads for the night and ample parking. The towels were soiled in our sons' room, the curtains were torn and my son said he saw a rodent scurrying when he was using the facilities.”

“Room needs serious repair. A/C didn't work properly. Fridge didn't work. Wall around A/C needs repair. Could not get into room with key because evidently battery was dead and they had no spare batteries. Had to have staff let me in every time I left and returned. Entire property needs serious maintenance and remodeling. I am not a picky person, but I will not stay here again.”